Shipping Policy

At Quilanor, we’re committed to delivering your order safely, promptly, and with care. Below you’ll find everything you need to know about how and when your order ships.

📦 Order Processing Time

All orders are processed within 3 business days after payment is confirmed.

You’ll receive a confirmation email once your order has been processed and shipped.

Please note: Processing time does not include transit time.

🚚 Shipping & Delivery

We currently ship within the United States using reliable carriers such as USPS and UPS.

  • Standard delivery time: 7 business days (after shipment)

  • Delivery times may vary depending on location and carrier conditions

Once your order ships, you’ll receive an email with tracking details so you can follow your package every step of the way.

🏠 Shipping Address Accuracy

Please double-check your shipping information at checkout.

Quilanor is not responsible for delays, misdeliveries, or lost packages due to incorrect or incomplete addresses. If you notice an error after placing your order, contact us as soon as possible and we’ll do our best to assist before shipment.

⏳ Shipping Delays

While we work hard to meet all delivery timelines, delays may occasionally occur due to factors outside our control, such as:

  • Carrier delays

  • Weather conditions

  • Holidays or peak shipping periods

If your package is delayed, our support team is happy to assist with tracking updates.

📬 Lost or Missing Packages

If your tracking information shows that your package was delivered but you haven’t received it, please:

  • Check with your local carrier for delivery details

  • Confirm that the shipping address provided at checkout is correct

  • Check with neighbors or your building’s mail area

If you’re still unable to locate your package, contact us for assistance.

📧 Email: help@quilanor.com
We’ll work with you to help resolve the issue as quickly as possible.

💬 Customer Support

Your experience matters to us.

If you have any questions about shipping, delivery status, or your order, our team is here to help.

📧 Contact us anytime at: help@quilanor.com